Steve Bromley - User Research

Usability and User Research for Websites, Software and Games

Usability Fail – Lotus Notes

Lotus notes has many usability issues (or 'features' as they're called). One of the most annoying is below: Accidentally click ‘request more details’ in Lotus Notes? Bad luck, as you now have to send the request. Here are the options presented to you if you try and exit.

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Usability Thoughts – Mass Effect

In keeping with my goal of playing popular games 2 years after everyone else, I’ve recently played through the space-action-RPG epic Mass Effect. Despite being really fun, and deserving of its

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The User Experience of waiting for the bus

How information is presented affects people’s perceptions, and ultimately their experience of performing a task. I had a great example of this yesterday morning. It started, as my day’s too often do, with an early start and a rush for the train... To get to the train station, I get the bus. One of the…

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Chatting as you frag – Why you’re better at games when not paying attention.

Every day after school, I used to rush home to play Perfect Dark (later San Francisco Rush) with my friend. We’d put Chris Moyles on the radio (remember when he was in the afternoon?) and play endless death matches until tea. After a while, we started to notice something weird. Often, we’d get chatting, or…

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Amazon understands its customers

Twice this week, I’ve had to discuss the success of Amazon. In my opinion, it’s not due to their content, but rather their successful application of usability and user centred design. Today I’ll be looking at how Amazon has applied user experience principles to build upon their early success and stay competitive in the marketplace.

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