Steve Bromley - User Research

Usability and User Research for Websites, Software and Games

Ethnography as an application of third space theory

After many competing companies had failed, IBM were tasked with creating an air traffic control system. As you can imagine in this setting a correct solution was crucial – lives were at risk if anything went wrong. The first thing IBM’s designers did was go to the air traffic control tower for a few weeks,…

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Tony Gowland on playtesting for web-based games

Tony Gowland is a UK based video game designer and recently created the

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Unintentionally designing with users.

Participatory design is the idea of involving every stakeholder in design decisions when creating or maintaining a product or service. As a formal process, it is at the more extreme end of human centred design – rather than just analysing users and using this to inform the design; it gives the user’s direct control over…

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Usability Fail – Twitter on iPhone

This week I have another small usability issue that would be incredibly easy to identify and fix with small scale user testing. This time it’s with Twitter on the iPhone. Typically people read the oldest tweets first, working up to the latest ones. The app is made to support this, retaining your ‘last read’ tweet,…

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5 predictions for Games UX in 2011

2010 was a great year for usability and user experience in games. As a growing industry, recognition and understanding of what UX means to games has grown many-fold. But 2011 is going to be even better. I thought it would be fun, based on the trends seen towards the end of last year, to start…

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