User Research

All the templates needed to run user research studies, from kick-off to debrief. Including: – The Research Project Tracker – A Research Study Checklist – Kick Off Meeting Template – Study Plan and Discussion Guide Template – Consent Form – Visitor Information – Observer Information – Note Taking Template – User Research Report Template

In my recent article for Smashing Magazine, I wrote about how the right research method changes throughout the design and development process, and how user researchers need to be confident with a wide range of methods.

On the City Interaction Lab podcast, we discussed many of the challenges for a new user research team, including: – Where user research teams sit in an organisation – The challenges for new user research teams – The steps needed to start a new user research team – How do you grow a team over time – The release of the book ‘Building User Research Teams’

Product managers make big and small decisions every day which impacts the final experience for users. User research studies give valuable information that product teams can use to inform and evaluate the work they are doing and do a better job.

User research labs allow researchers to run reliable usability studies and research interviews, record and stream them to a wide audience. The cost of equipping a research lab can scale from under £500 to millions of pounds. I cover three different usability lab setups, suitable for a range of budgets.