User Research

User Research

Rocket Surgery Made Easy by Steve Krug – Book Review

Steve Krug’s new book, Rocket Surgery Made Easy, aims to be the only book someone new to user experience will need to start performing usability testing on their company's website. And, with a few qualifying remarks, it is. Krug’s previous book, Don’t Make Me Think, aimed to introduce the idea of web usability to a…

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A Terrible User Experience & how to fix it– Zoomerang.com

When running a website, its important to make sure that the user can achieve their goal with the minimal fuss. This is especially important if you are selling, or trying to sell, a commercial service. I recently had to use surveymonkey.com, a site I’ve used a few times in the past to construct online surveys.…

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The Uncanny Valley of Wireframes

The uncanny valley is a theory describing how, as games and robotics produce more accurate representations of humanity, people’s reactions towards them are increasingly negative. This is also true with the production of wireframes, and in user experience testing and is something user centred designers need to be aware of. The A similar phenomena can…

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No user testing? Oops! – The Digiscent iSmell

User testing is important in every aspect of the design process. Too often it’s thought of as a stage, near the end of design, to help make a product look nice. But it should be much more than that. Not only can it tell you what a product should look like, or how it should…

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The Likert scale – Or “How I learnt to stop worrying, and ‘strongly enjoy’ the bomb”.

As a practitioner of usability or user experience, a common way that you will attempt to investigate a user (or player, or customer)’s perceptions is through Often used to gauge opinions, they are especially important for people involved with measuring usability or player experience, as they can help quantify subjective things like a user’s experiences.…

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